PRINT

What is a gicleé print?

Gicleé refers to a fine art printing process, combining pigment-based inks with high-quality archival paper. Our prints boast a broad range of tones and colors, less vulnerable to fading under light. Enjoy a crisp, satisfying reproduction of the original artwork.

ORDER

What are the payment methods?

Secure and Swift Payments:
On islamique.eu, we offer various payment methods:
PayPal
Credit card
SOFORT transfer
Bancontact
Ideal
PayPal and credit card
Flexibility at its finest!

I have not received an order confirmation.

Lost in the digital abyss? First, check your spam folder. If not there, it might be an email address glitch. Reach out to us via email service@islamique.eu or Instagram (islamique.eu), we'll find your order and, if needed, update your email address.

Customs and import fees

For deliveries to non-European countries, additional customs duties and taxes may knock on your door. Brace yourself, as these are to be borne by the recipient.

How do u send out the art?

All our posters embark on their journey snug in a cardboard tube. For the acrylic wall art, we've got it secure in a sturdy cardboard box.

We dont sell digital art.

We cherish exclusivity, so our designs stay in-house. No digital downloads, just tangible art!

Where is my art produced?

The magic happens in the Netherlands! Our posters are carefully crafted with precision and artistic flair.

Can I have gold foil prints?

Indeed, we have a selection of gold prints, but the gold-printing process is a bit intricate. We limit the golden touch to specific designs available on our website, and note that sizes larger than 50x70 cm aren't in the golden playbook.

How do I give away a gift voucher?

The digital gift voucheffr will be sent to you by email. Present it to the lucky person in your unique style.

SHIPMENT

How long does the delivery take?

We hustle to pack and ship your order swiftly from our Dutch warehouse. Usually, expect a delivery time of 2-6 working days from the shipping date. For the glam foil posters and notebooks, add an extra 1-2 working days for their production shine.

Can I track my shipment?

Absolutely! Once we've dispatched your package, an email with your tracking number will land in your inbox. Track away and anticipate the arrival of your artistic treasures.
What happens if I don't pick up my package?

Missed the art delivery bus?

For unclaimed parcels returned to us, a €20 fee dances your way to cover our packing and shipping costs.

How can I change my delivery address?

Oops! Typos happen. If you've provided incorrect info and your order hasn't hit the shipping stage, get in touch pronto. We'll update the details like magic.

RETURN/COMPLAINT

Return Rituals: How do I return an item?

You've got 14 days after receiving your order to return it. Contact our customer service, and they'll issue you a return voucher.

Are there any additional costs for me when returning products?

We charge a return fee of €8.90, which will be deducted from your refund.

Which items are excluded from exchange/return?

Personalizable items and posters in 61x91cm size are excluded from the return policy.

Damaged Goods Dilemma: What should I do with items that arrive damaged?

No need to return a damaged product. Contact us, share pictures, and we'll send you a pristine replacement, free of charge.

When will I receive a refund for my return?

Once we receive your package, expect a refund the next business day, processed using your chosen payment method.